Answers to some of the pressing - and frequently asked - questions you may have.

My user ID and password do not seem to work. What should I do?

The Login is in the upper right hand corner of the homepage. Your user name is the email address you used to register for ncpennclub.com. If you can't remember your password, click on Login anyway. This takes you to the login page. Then click on the "Forgot your password" link on the log-in page, and we'll mail it to the email address you used to register for this website.

Why am I not receiving the Penn Club of NC newsletter any longer?

We only send the newsletter to those who have opted-in to receive our newsletter. You may double-check your opt-in status by visiting the My Account page. It is located in the upper right hand corner of the home page, and you can access once you have logged in. You must be logged in in order to change any of your information. Keeping your account information current helps us to stay in touch with you.

How do I register for membership?

Click the Join link in the top navigation bar and choose the Becoming a Member or Renew link. You can order online by selecting your membership level and following the order pages, or you can print and mail to us the order form.

You're now a member (or still a member, if you renewed). You will receive a welcome email message and a temporary password. Please use the temporary password to log in for the first time, and change your password to something memorable.

Which membership level should I select?

We have various options for you. Many members select the longer terms, as these offer you the lowest amount per year, protecting against future increases, and one less matter for you to think about. But choose whichever one works best for you.

You can find our membership levels here.

All levels of membership, including all registered users (free to everyone), receive our regular email newsletter. But the real benefits are for members. These include certain programs for members-only or members and their guests only events. In other cases, members will priority in signing up, and with limited capacity events, this will sometimes mean that all spaces will be filled by members. We also offer members-only discounts on most programs, access to the Jobs postings, and much more!

Why does the site send me a temporary password to my email account when I first register?

We send you a temporary password as a safety precaution. Imagine someone getting a hold of your email address and registering for this site without your permission. We want to ensure that you are in complete control.

We recommend that you change your password the first time you visit our site.

How do I register for an event?

If you are a member, please Login first (upper right hand corner of the homepage), with your registered email address and password. Then click on the event listing, and following the simple steps to register online. Some of our events are free, so you'll only need to submit your name or other limited data. We recommend you include your telephone number, too, so that we can contact you if there's a cancellation or other change.

Other events require payment, and so you'll need to provide us with your credit card and billing information. Our site uses the highest level of SSL encryption and we don't keep your credit card information on file, so there should be no need to worry about fraud.

May I register for several Club events at one time?

Yes. This is where our Shopping Cart comes in to save you time. You can do what many members have already done on our site, and you have probably done on Amazon or elsewhere: just add one or more tickets to several events into the cart. Members have purchased reservations for 2, 3, and even 4 programs at the same time by using this feature, and you can do so, too, to save your time.

This is how it works if you want more than one ticket, or tickets for more than one event, or both:

--1. Select the first program that interests you. Click on the options that apply. E.g., one member ticket and one guest.
--2. If you'd like more than one ticket in any category, select any number up to the maximum available to you. Then select "Recalculate." The new number will appear. Thus, if you want three $20 tickets, your total will now be $60.
--3. If that's all you want to purchase at this time, proceed to checkout.
--4. If you want to buy a ticket for at least one more program, you can continue shopping by going directly to that program. (No "Continue Shopping" option appears at this time. We hope that will change).
--5. Make your selection(s) of one or more tickets for each of those programs. Use the recalculate feature as needed.
--6. Continue this process for the number of programs that interest you. Then choose "Proceed to Checkout."
--7. Once there, Checkout is even faster than before, as you may have noticed with our new data "Speedfill" feature. Just enter any needed personal and credit card data (with the billing address and phone number for that specific card) that are not part of your Speedfill information. You can now use any of the major cards: V, MC, Amex, Diners, or Discovery. Voilà, barring any glitches, you have made several purchases in one fell swoop. You will receive one overall charge instead of many, but individual confirming emails for each event.
--8. Do RSVP, please, so that we have accurate information on you and any guests you may be bringing.
--9. You can add or change your guests' names. If you don't have the name(s) at the time of purchase, or make changes later, just can login later. Then go to "My Account", and fill them in or even change them.

How can I update my profile?

If you are a registered user of Penn Club of NC's website, you can access your account information by clicking on the My Account link at the top of the page.

How can I change my user ID, password, and e-mail address?

After Login, click on the My Account link at the top of the page and change any information that you'd like.

How do I change my RSVP guest list for an event?

Here again the starting point is the My Account link.
1. Click on the My Account link at the top of the page. 2. Choose the "Edit my RSVP list" and click the "go" button. 3. Change any information that you'd like.

What else can I do when I login and go to the My Account area?

You can:
1. Check to see what you have purchased online in the past from our Club, and then print out your record for tax or reimbursement purposes.
2. Find out which future events you have already signed up for. If desired, you can also change your RSVPs if you or a guest can't come and you need to fill in another name.
3. Easily learn your membership status. This enables you to go to the correct portion of the website and renew before your membership expires.

How can I renew my membership?

We're glad you asked!
A month before your membership expires, you will receive an email from our Club reminding you to renew your membership. The email will contain a link so that you can quickly renew your membership. Also, during that time, when you visit the site, there will be a special message at the top of the homepage reminding you to renew. Click on the message and follow the simple steps to renew!

Or you can renew now.

Still have a question or something isn't working?

Please send an email to our webmaster Tom Eliaz at tomeliaz@ncpennclub.com or visit our contact page for urgent assistance.


Finally, thanks for your support of our Club!